FAQ

Frequently Asked Questions (FAQ)

What is Exosome technology?

Exosomes are tiny vesicles secreted by cells that contain various proteins, lipids, and cellular signaling molecules. In recent years, exosome technology has been widely applied in Korean biotechnology, beauty and skincare, and professional care fields, and has become one of the key technologies for high-end skincare products.

What is PDRN? How is it different from exosomes?

PDRN (Polydeoxyribonucleotide) and exosomes are two different skincare technologies. PDRN is one of the ingredients widely used in skincare in recent years; exosomes, on the other hand, focus on research and applications related to intercellular signaling. Both are highly regarded in the Korean beauty and skincare market, and consumers can choose suitable products according to their individual needs.

Is the product suitable for sensitive skin?

Most products are designed for daily skincare needs and are suitable for general skin types. If you have a history of specific allergies, skin conditions, or sensitive skin, it is recommended to perform a patch test before the first use and adjust the frequency of use according to your skin condition.

Can it be used after aesthetic treatments?

Many consumers incorporate relevant products into their daily skincare routine after beauty care or aesthetic treatments. If you have special treatment, wound care needs, or concerns about your skin condition, it is recommended to use the product according to the advice of a doctor or professional.

Are the products authentic?

Yes, all products we sell are genuine Korean originals imported through parallel import. Some brands provide anti-counterfeiting labels, batch number inquiries, or official verification mechanisms; the actual verification method is subject to each brand's regulations.

Do the products need to be refrigerated?

Unless otherwise indicated on the product packaging, it is generally recommended to store products in a cool, dry place, away from direct sunlight, high temperatures, and humid environments. For actual storage methods, please refer to the product packaging instructions.

Can it be used during pregnancy or lactation?

If you are pregnant, lactating, or have specific health conditions, it is recommended to consult a doctor or relevant professional before use.

Which regions do you offer delivery services to?

We offer delivery services to multiple countries and regions. The actual deliverable regions will be displayed on the checkout page.

How long will it take to receive the goods?

After payment is completed, we usually arrange shipment within 1-3 business days. Actual delivery time will vary depending on the destination country, shipping method, and customs clearance procedures.

How can I track my order?

After the product is shipped, we will provide tracking information so you can check the delivery status at any time.

Do international orders need to pay customs duties or other taxes?

Different countries or regions have different regulations, duty-free allowances, customs duties, and tax standards for imported goods. For international orders, if customs duties, Value Added Tax (VAT), Goods and Services Tax (GST), Sales Tax, customs clearance fees, or other fees imposed by local customs or government agencies are incurred, they shall be borne by the recipient in accordance with local laws. This store cannot guarantee in advance whether related fees will be incurred, nor can it control the inspection, taxation, or customs clearance procedures of customs in various countries.

What is the product's shelf life?

All products have normal shelf life. As the shelf life of different batches of products may vary slightly, the actual shelf life is subject to the product packaging label.

Can I return or exchange products?

Yes. If you need to apply for a return or exchange, please contact us by email within 7 days of receiving the product: mkexoshop@gmail.com. For detailed return and exchange conditions, application procedures, and related regulations, please refer to the "Return and Exchange Policy" page on this website.